Onewise Career

Legal

Refund & Cancellation Policy

OneWise Career

Legal Business Name: Onewise Career Consultancy Corp.
Operating Brand: OneWise Career
Effective Date: November 9, 2026
Last Updated: November 9, 2026

Website: https://www.career.onewise.ca
Email: info@onewise.ca

1. Introduction

This Refund and Cancellation Policy governs purchases, payments, cancellations, rescheduling requests and refund requests for services provided by Onewise Career Consultancy Corp., operating under the brand name OneWise Career ("Company", "we", "our" or "us").

OneWise Career provides independent career guidance, professional licensing information, registration pathway support and educational consultation services to individuals exploring professional opportunities in Canada, the United States, the United Kingdom and Australia.

We aim to provide transparent service terms and fair treatment to all clients.

By purchasing or using our services, you acknowledge that you have had an opportunity to review this policy.

2. Services Covered by This Policy

This policy applies to services offered through https://www.career.onewise.ca, including:

  • Career consultations.
  • Nursing licensing guidance (RN, RPN, LPN and IEN pathways).
  • International healthcare professional licensing guidance.
  • Dental and pharmacy licensing pathway guidance.
  • Professional registration guidance.
  • Educational qualification assessment guidance.
  • Credential evaluation guidance.
  • Career pathway assessments.
  • Application preparation assistance.
  • Document review services.
  • Online consultations and appointments.
  • Digital guides, educational materials and downloadable resources.
  • Other consultancy services offered by OneWise Career.

The refund eligibility of each service may differ depending on the nature and extent of the work involved.

3. General Refund Policy

Refund requests will be assessed fairly based on:

  1. The type of service purchased.
  2. Whether the service has commenced.
  3. The amount of work already completed.
  4. Whether the service has been delivered.
  5. The specific terms communicated at the time of purchase.
  6. Applicable consumer protection legislation.

We understand that circumstances can change. Clients may contact us to request a cancellation or refund.

Nothing in this policy removes or restricts any mandatory consumer rights available under applicable law.

4. Consultation Cancellation and Refunds

For individual consultations and career guidance appointments, the following policy applies.

A. Cancellation More Than 24 Hours Before Appointment

If a client requests cancellation more than 24 hours before the scheduled consultation:

  • The client may request a full refund, provided the consultation has not already been delivered and no separately agreed work has commenced.
  • Alternatively, the client may request a rescheduled appointment.
  • Any refund will be processed according to the payment method and applicable refund procedures.

B. Cancellation Within 24 Hours

If a client cancels within 24 hours of the scheduled consultation:

  • The client may request rescheduling, subject to availability.
  • Refund requests will be reviewed based on the circumstances and any work already performed.
  • Where a consultation slot has been reserved and substantial preparation has already been completed, an appropriate deduction may be considered only where disclosed in advance, agreed to and legally permitted.

C. Failure to Attend (No-Show)

If a client does not attend a scheduled appointment without prior notice:

  • The appointment may be treated as a missed appointment.
  • The client may request a rescheduled appointment.
  • Refund eligibility will be assessed based on the circumstances and the service agreement.

Any no-show charge or forfeiture must have been clearly disclosed and agreed to before purchase and must comply with applicable law.

5. Refunds for Career Assessment and Licensing Guidance Services

OneWise Career may provide personalized career assessments, professional registration guidance and licensing pathway consultations.

Before Work Commences

If a client requests cancellation before work on the purchased service has commenced, the client may request a full refund, subject to applicable law and any specific contractual terms.

After Work Has Commenced

If work has already commenced, refund requests will be assessed based on:

  • The work completed.
  • The resources and time allocated.
  • The stage of service delivery.
  • The value of services already provided.

Where appropriate, a partial refund may be issued for the portion of the service that has not been delivered.

Any deduction must be reasonable, supported by work actually completed or other agreed charges, and consistent with applicable law.

After Full Service Delivery

Once a service has been fully delivered in accordance with the agreed scope, it will generally not qualify for a refund merely because the client changes their mind or does not achieve their desired licensing or career outcome.

This does not affect any statutory refund or cancellation rights.

6. Document Review and Application Assistance

For services involving document review, educational qualification guidance, application preparation or professional registration support:

  • Cancellation before work begins may qualify for a full refund.
  • Cancellation after work begins will be assessed based on the work completed.
  • Partially completed services may qualify for a partial refund where appropriate.
  • Fully delivered services will generally not qualify for a change-of-mind refund.

OneWise Career does not guarantee that any document, qualification or application will be accepted by a regulatory authority.

7. Digital Products and Downloadable Resources

Digital products may include:

  • Licensing guides.
  • Career planning resources.
  • Educational materials.
  • Downloadable documents.
  • Digital assessment reports.
  • Online learning resources.

For digital products:

  • Refund requests made before access or delivery may be eligible for a refund.
  • Once a digital product has been delivered or access has been provided, change-of-mind refunds will generally not be available.
  • Exceptions may apply where the product is defective, materially different from its description, inaccessible due to a problem within our control or where a refund is otherwise required by law.

This section does not remove any applicable consumer rights.

8. Third-Party Fees and Government Charges

OneWise Career consultancy fees are separate from fees charged by third-party organizations.

Examples include:

  • Nursing regulatory application fees.
  • NCLEX examination fees.
  • Credential evaluation fees.
  • Educational institution fees.
  • Transcript request fees.
  • Professional registration fees.
  • English language examination fees.
  • Government application fees.
  • Document verification fees.
  • Translation and notarization charges.

These fees are generally paid directly to the relevant third-party organization.

OneWise Career is not responsible for the refund policies or decisions of external organizations.

Where OneWise Career collects a third-party payment on a client's behalf, the applicable third-party refund conditions will be explained where reasonably possible.

Any refund legally owed by OneWise Career will not be excluded by this provision.

9. Regulatory Rejections and Unsuccessful Applications

Professional registration and licensing decisions are made by the relevant regulatory authorities.

OneWise Career does not guarantee:

  • Nursing registration approval.
  • RN, RPN or LPN licensing.
  • NCLEX eligibility or examination success.
  • Recognition of foreign qualifications.
  • Credential evaluation approval.
  • Employment opportunities.
  • Immigration approval.
  • Professional registration in any country.

A rejection, unsuccessful examination, delayed application or change in regulatory requirements does not automatically qualify for a refund where the agreed consultancy service has been properly delivered.

However, if OneWise Career fails to provide the service that was purchased, the client may request an appropriate remedy, including a refund where warranted or required by law.

10. Cancellation by OneWise Career

In certain circumstances, OneWise Career may need to cancel or reschedule a consultation or service due to:

  • Unforeseen circumstances.
  • Staff availability.
  • Technical problems.
  • Operational issues.
  • Other circumstances beyond reasonable control.

If we cancel a paid consultation or service and cannot provide a suitable alternative:

  • The client may choose an appropriate rescheduled appointment, where available.
  • The client may request a refund for the affected undelivered service.

Where a service is partially completed, any refund will be assessed fairly based on the undelivered portion and applicable legal requirements.

11. How to Request a Refund

To request a refund, please contact our customer support team using the following details:

Email: info@onewise.ca

Subject: Refund Request – OneWise Career

Please include the following information:

  1. Full name.
  2. Registered email address.
  3. Service or consultation purchased.
  4. Date of purchase.
  5. Payment reference or transaction ID, if available.
  6. Reason for requesting a refund.

Our team may request additional information reasonably necessary to verify the transaction and assess the request.

12. Refund Processing Time

Once a refund has been approved:

  • We will initiate the refund using the original payment method where reasonably possible.
  • Refunds will generally be processed within 10 business days after approval, unless a different statutory deadline applies.
  • The time required for the refund to appear in your account may depend on your bank, card issuer or payment processor.

If the original payment method is unavailable, we may contact you to arrange an appropriate alternative.

We will not request unnecessary sensitive financial information by ordinary email.

13. Payment Disputes and Chargebacks

If you have a concern about a payment, please contact us before initiating a payment dispute so we can attempt to resolve the issue.

We encourage clients to provide relevant details and supporting information.

Nothing in this section restricts your right to contact your bank, payment provider or applicable consumer protection authority.

We reserve the right to provide relevant transaction records, service delivery information and communications when responding to legitimate payment disputes.

14. Exceptional Circumstances

We understand that unexpected situations can arise.

Exceptional circumstances may include:

  • Medical emergencies.
  • Serious family emergencies.
  • Unexpected technical difficulties.
  • Significant disruptions affecting the client's ability to attend a consultation.

We may consider reasonable alternative arrangements, including rescheduling or partial or full refunds, depending on the circumstances and applicable law.

Supporting information may be requested where reasonably necessary.

15. Consumer Protection and Legal Rights

This policy is intended to operate in accordance with applicable Canadian consumer protection laws, including Ontario's Consumer Protection Act, 2002, where applicable.

Consumers may have statutory rights to cancel certain agreements and receive refunds in specific circumstances.

These rights may include situations involving:

  • Failure to provide required contractual information.
  • Certain non-compliant internet agreements.
  • Unfair or misleading business practices.
  • Failure to provide services as agreed.
  • Other circumstances recognized by applicable legislation.

Nothing in this policy limits or excludes mandatory statutory cancellation, refund or compensation rights.

Where this policy conflicts with applicable mandatory consumer protection legislation, the legislation will prevail.

16. Changes to This Policy

Onewise Career Consultancy Corp. reserves the right to update this Refund and Cancellation Policy to reflect changes in our business operations, services or applicable legislation.

Updated versions will be published on our website:

https://www.career.onewise.ca/legal/refunds

The revised policy will display an updated effective or revision date.

Any changes will apply prospectively, subject to applicable law and existing contractual obligations.

17. Contact Information

For refund requests, cancellation inquiries or questions regarding this policy, please contact:

Legal Business Name: Onewise Career Consultancy Corp.
Operating Brand: OneWise Career
Website: https://www.career.onewise.ca
Email: info@onewise.ca

Subject: Refund and Cancellation Inquiry – OneWise Career

We aim to handle all refund and cancellation inquiries fairly, transparently and in accordance with applicable consumer protection legislation.

Onewise Career Consultancy Corp.
Operating as OneWise Career

Your Dream, Our Guidance, Your Future

Website: https://www.career.onewise.ca
Email: info@onewise.ca

© 2026 Onewise Career Consultancy Corp. All rights reserved.